I have been using WJD as my management company in Fairfax for 12 years. I have properties in other areas where WJD is not present and WJD is by far the easiest to work with. The automated updates and the personal service when you need it make them a joy to work with and I highly recommend them.
We rented a property from WJD for over 3 years, and for the most part, I had no huge complaints- until the end. They have an online system for maintenance requests which is simple to use. We had to use it several times over the course of our time there. They were generally quick to respond and I had no issues with the people they sent out. The move out process is my only big complaint. We wound up paying way more then we’ve had in the past with other companies due to having to use their “approved” vendors (to be clear, this is stated in the lease). My main big issue came when after we paid to have our place cleaned for inspection- and were told we passed inspection- the homeowners moved back in a few weeks later and then they seemingly let them do their own inspection. The homeowners then tried to charge us for pre-existing conditions and when we got the “bill” deducted from our security deposit and we asked for an explanation, they initially refused to give one. Long story short, in the end, the owner, David had to step in. He was apologetic, and worked with us to “make it right.” What I felt like should have been a fairly simple process ended up being a confusing mess with a lot of frustration on our end. Overall, after my interaction with him I’m hopeful that some positive changes will be made on their end. Our 3 plus years with them wasn’t horrible, but I do think it should be known that they made our move out process tougher than it needed to be.
Wjd is very efficient and helpful to the renters. If we have a problems in the house and about all are questions they can easily be contacted. They been assisting since day one that we apply for it and I must say that they do a great job. I’m very satisfied in the services that they provided.
WJD is good to work with, always responsive and responsible. Their service contractors are very responsive but expensive. WJD notifies us if work is needed and allows us to hire our own providers. Staff members are always friendly and helpful.
This has been my first experience with a property management company. They are exceptional. They are nothing but friendly, helpful and accommodating. They respond quickly to emails and phone calls, and have made even my little questions seem important. I would highly recommend them.
DO NOT RENT FROM THEM. Absolutely terrible company. The online maintenance requests are about the only benefit, and trust me you will use it with the condition of the properties. It is absolutely impossible to speak with an employee about an issue and they are extremely unresponsive to emails. Be sure to report EVERY SINGLE thing you find to be an issue and even with that, don't expect to get a fair amount of your security deposit back. I was charged nearly $800 for water damage in the basement ceiling that they attributed to "not closing the shower door properly" (an open and close glass door) that is two stories up on the complete opposite side of the house from the damage. This was an issue that was never present until the last month of a two year occupancy and a maintenance request was submitted. All I asked was for someone to speak with me to discuss the charges and they could not even do that. I got an email with the same information initially provided with my "damage report" and no further assistance. 100% Would NOT recommend renting a property managed by this company. Unprofessional and very unresponsive.
Over the years we have dealt with many home management companies. I Have to say WJD has been the BEST. They care not only about their homes but they care about their renters too. Their employees always made us feel important. When anything needed maintenance GEORGE was the greatest, always on top of things and as pleasant as they come. After renting about 7 years with WJD i felt they were family. Gina in the office was so professional and quick to solve any issues. I was sad we had to move. You will ALL be missed.
WJD has managed our property for over 16 years. During that time, they have found qualified tenants, collected fees and rents, inspected the property, and kept the property continuously occupied during those many years. Communication has been excellent. They have advised us regarding rent and maintenance issues, and I have recommended them to others over the years and will continue to do so.
I am happy with the service WJD has provided. Problems with the house are generally take care of on time. The rent checks come in on time. More important WJD has worked with us when it looked like the house may be vacant for 6 months. I appreciate their help.