What Does a Property Manager Do?

We are often asked, “What does a property manager do?” It’s a great question—and we have a simple answer for it:

“We do everything you’re going to have to do if you don’t hire us!” Here are a few of those challenging tasks…

Find the Right Tenant

Make a mistake on your choice of tenant and you’ll pay for it—in time, money, and possibly legal troubles. Placing a good tenant yourself actually requires a series of steps.

You must first determine the fair market rental value for your home before advertising for a tenant.

    1. Once you have determined the rent you’re going to try to get, it’s time to advertise.  You can use Craigslist (or other similar classified ad sites) where listings have to be renewed every week. Or you may engage a Realtor who will list your property with the Multiple Listing Service, create the lease, maybe conduct a move-in inspection and then walk away from the transaction.If you list the home yourself, you’ll need to be extremely careful that your advertisement does not violate any of the multiple state and federal Fair Housing requirements.
    2. Once you have found an interested party, you must qualify them to be certain they are a good credit risk. Their employment must be verified, as well as their rental history (with references obtained from current and previous landlords). And if your applicant’s credit score and debt to income rations are not within an acceptable range, you’ll have to start the search all over again.

Write a Good Lease

After successfully qualifying the tenant’s application, it’ll be your job to write a lease that’s both legally compliant and completely enforceable.

What does that mean, exactly? First, you’ll have to determine whether your lease will be governed by Virginia Common Law or the Virginia Residential Landlord and Tenant Act. And then you’ll have to make certain that the document contains all of the appropriate requirements for your property and is legally enforceable.

Once that’s taken care of, there’s the matter of the security deposit. It must be placed in a separate escrow account, where it has to remain untouched throughout the tenancy, unless it’s used to offset tenant damage. Comingling of funds is a great way to wind up with a serious legal problem!

Fix Things that Break

If something breaks, leaks, bursts, or simply goes kaput—it’s up to you to determine the cause of the problem. For example, did the eight-year-old washing machine die of natural causes (thus constituting reasonable wear and tear), or did it stop running because the tenant abused it? Either way, you’re going to have to fix it. And if it was the tenant’s fault and they’re going to be charged for the repair, you will bear the responsibility of thoroughly documenting the cost with a legitimate contractor’s invoice.

The same same holds true, by the way, for any damage the tenant may cause throughout the tenancy; do-it-yourself invoices are typically not honored by the courts should the tenants take issue with them.

Collect Rent—and Handle Evictions

In the event the tenant stops paying rent, you must do your best to collect it by sending written correspondence and making phone calls. When all that fails and you determine that you must evict them, the law requires that the tenant be sent a legal notice instructing them to pay or vacate the premises. Following that measure, a lawsuit must be filed in court. At the time of the hearing, you or your representative will have to appear before the judge. If the court rules in your favor, you must coordinate the actual eviction with the sheriff’s office and provide the necessary manpower to remove the tenant’s belongings.

Keep Track of Income and Expenses

Finally, there’s the task of accounting. Tracking the income and expenses for your rental property is not merely a good financial habit—it’s the law. You must keep track of all gross rents collected and report this income to the IRS on a specific schedule (form), attached to your 1040. You must also keep track of all legitimate expenses to offset the income when you file your tax returns. The IRS is noted for thoroughly vetting these itemized deductions (and auditing when they flag inconsistencies). So, it’s critical that all of your expenses be recorded and thoroughly documented.

So, what does a property manager do? All the stuff you’ll have to do yourself in the absence of a management professional–market research, advertising, tenant screening, legal document creation, rent collection, escrow accounting, maintenance and repairs and more–while also keeping you on the right side of the law and out of the courtroom.

David Norod is the principal broker of WJD Management. He enjoys keeping his 400+ property owners up to date on the best ways to keep their homes rented and running smoothly. When he’s not managing properties, he’s playing classic rock in local clubs with his band Off The Record.

WJD Management Awarded 2019 Fairfax Small Business Excellence Award

WJD Management is pleased to announce they have once again been awarded the Fairfax Small Business Excellence Award in Local Services for providing outstanding customer service in Fairfax!

Earlier this year, WJD Management was pleased to be selected as a recipient of the 2019 Fairfax Small Business Excellent award for 2019. The Fairfax Small Business Excellence Award Program vets local businesses through a combination of data from local business owners, trade groups, professional associations and other business advertising and marketing groups. Winners are recognized for providing exceptional customer service in the Fairfax community and surrounding metropolitan area.

In order to qualify for the Fairfax Small Business Excellence Award, WJD Management had to demonstrate the ability to use their best practices and implemented programs to generate competitive advantages and long-term value. According to the local business award committee, WJD Management is one of the exceptional companies that “enhances the positive image of small business through service to customers…and help make the Fairfax area a vibrant and vital place to live.”

The Fairfax Small Business Excellence Awards was established to reward the best of small businesses in Fairfax. The organization works exclusively with local business owners, trade groups, professional associations, and other business and marketing groups. Their mission is to recognize outstanding contributions by small businesses to the U.S. economy.

Arlington VA Property Management: A Checklist for Homeowners

You have questions about Arlington VA Property Management? We have answers. 

Here’s Our Checklist for Arlington Property Management & Relocating Arlington Homeowners. Arlington is a hot area for rental properties–and in most cases it’s easy to attract applicants eager to rent inside the Beltway. But many Arlington homeowners wonder whether they could do more to attract the best tenants in the region. After being asked countless times by landlords for tips on what’s worth spending money on and what’s not–here’s our handy checklist for relocating Arlington homeowners.

Read more

Professional Property Management for Foreign Service Homeowners

Wondering about professional property management for Foreign Service homeowners? What Kind of Property Management Do Foreign Service Families Need?

Professional property management for Foreign Service homeowners requires specialized care. If you’re relocating overseas, you will need a firm that a) specializes in residential management, and b) maintains a vibrant network of local real estate agents eager to show their properties. (More on that below.)

Finding an excellent management company takes time–and you should prepare yourself by interviewing several firms, armed with the following key questions. These are the same questions any homeowner should ask–but they’re particularly important for landlords who are going to be in different countries and time zones. You’ll need to rely on your property manager. You do not, for example, want to find out after your relocation that your PM didn’t do a proper initial tenant screen. The consequences could include going for many months without income from your property–and dealing with an eviction from the other side of the world.

I included WJD’s answers to the questions, so that you can learn more about our services.

How do you screen tenants?

Systematic, thorough tenant screening is critical for guaranteeing your rental income and protecting your home. When a property management firm screens prospective renters, they should do the following in every single screen:

a thorough credit history check

an equally thorough background check using public records–especially any record of criminal convictions or civil judgments.

an up-to-date rental history, including eviction history and landlord references.

verification of employment.

Note: Some management companies allow applicants to pull and supply their own credit history. Make sure any firm you consider does the research independently!

At WJD Management, we run a thorough screen on every applicant. We use industry best practices, as well as premium software applications, to vet prospective renters for our clients. Our process is legally compliant, systematic, comprehensive, and effective. How do we know it’s effective? Though we manage 400+ properties in our rental portfolio, we have not had to evict a tenant yet. Which brings me to the second important question you should ask a property manager.

How many times have you had to evict a tenant from a rental property?

Evictions are expensive, and the process takes a long time. If a PM firm refers to having extensive experience with evictions, that should be your signal that something is very wrong. Either their screening methods are deeply flawed or they are ignoring the problems that their screens reveal. (Sometimes PMs will move too quickly to fill vacancies and disregard evidence that a tenant is not qualified.)

WJD Management is proud to cite its record of 0 evictions in the past 10 years. Many prospective clients are surprised to hear that, assuming that we must routinely deal with at least a certain percentage of evictions, due to the volume of rentals we manage. However, our screening process is tested, and it works well to protect our clients. 

Does the firm have longstanding relationships with a group preferred vendors across all home services specialty areas?

When you choose to work with a management company who has established relationships with an elite group of tried-and-true contractors, you (and your tenants!) will get a higher level of service across the board. Work requests will get faster responses, and repairs will happen much more economically and efficiently. Very often, because of the loyalty they show vendors, management companies can get (and pass along to their clients) volume discounts.

WJD Management has worked with an excellent crew of home services specialists over the years. We have formed lasting and valuable relationships with licensed contractors who offer quality services at competitive rates. We receive volume discounts from many of our vendors, and we pass those savings directly to our clients.

How quickly does the company pay owners?

Know the timing of your cash flow.

How and when will you get your rental proceeds?

Does the professional property management firm mail checks to clients or use direct deposit?

Will you have access to an online portal to check payment status and/or update your banking info?

WJD Management remits payment of rents received on the 3rd of each month (even if the date falls on a weekend or holiday). We deposit funds electronically into the client’s preferred account. Our online portal allows owners online access to up-to-date financial information (including payment status). Owners can also use our online portal to update their banking information.

Do the clients have to set aside a reserve fund?

Some professional property managers require their homeowner clients to put a reserve fund into escrow–and in many cases that mandated reserve is the equivalent of one month’s rent (or more). The purpose of this policy is to make sure any costs incurred by the PM in getting timely repairs or replacement parts are covered. Those who do not require a reserve will pay those expenses through the month-to-month rent proceeds and then remit the rent (minus expenses) to the homeowner.

WJD Management’s policy is not to require a reserve fund of its homeowner clients. We make it a priority to keep your cash flow as positive as possible, and part of how we do that is to not tie up any of our clients’ money in escrow.

Does the PM firm report regularly and thoroughly to homeowners? Does it provide easy online access?

Find out whether the property management company has a system of regular communication/reporting to its owners.

How will you get the information you need about your rental?

How’s everything going at the property?

What maintenance requests, if any, have been submitted during the course of the month?

How are receipts and reports of income and expenses being recorded and filed?

Will you have electronic access (preferably through a secure online portal), so that you don’t have to rely on hard copies and overseas mailings?

How easy will they be to reach if you have questions about any of that reporting?

Do they maintain regular office hours, with a dedicated admin staff?

In general, will they make it easy for you to get your hands on any information that’s important to you?

WJD Management upholds a policy of full, regular reporting to clients–as well as secure owner access through a dedicated online portal. We want to make it as easy as possible for all our clients to access the information they need about their property–and especially for our clients who are stationed overseas, we want to make sure that information is readily available in electronic form.  

Does the professional property management firm provide contractor services at cost?

Markup of contractors can take a big bite out of your bottom line and could even prevent you from having positive cash flow. Find out what the property manager’s policy is when it comes to fees you’ll be charged. If a company applies a markup to its contractors’ charges. That markup might be as much as 10 percent, which adds up quickly when a system like a furnace or heat pump needs repairs.

WJD Management is a fee-based company, and we’re not in the business of marking up vendor charges. We price our services in the most straightforward way possible, charging homeowners 8 percent of the monthly rent price and requiring a one-year contract. We believe it’s a conflict of interests to tie our own revenue to higher contractor expenses. The percentage of monthly rent that we charge covers all our services. We don’t markup invoices. In fact, we pass on the savings we get from our preferred vendors to our owners. Our job is to help you maximize our clients’ investment income, not to nickel and dime them.

Does the Property Manager Provide 24/7 Emergency Service?

If your hot water heater bursts in the middle of the night, will the property management firm get the appropriate contractor out to the property right away? It’s critical that you get immediate responses to emergency requests, regardless of whether it’s a holiday or the dead of night. Instant emergency responses protect your home and keep your tenants comfortable and happy.

WJD Management has procedures in place to handle emergencies at all hours quickly and professionally. Contractors across all service areas are on call at all times to address water-related issues, plumbing emergencies and after-hours problems that may arise.

Is the lease the PM firm uses fully legally compliant?

Ask the professional property management companies you interview whether their leases have been developed (and vetted by a real estate attorney) so as to be fully legally compliant. As the owner of the property, you’ll be the one who’ll have to pay the consequences for non-compliance. Additionally, find out whether the company observes all federal, state, and local fair housing laws.

WJD Management has developed a lease that complies fully with all federal and state laws. Moreover, we maintain an active membership in the National Association of Residential Property Managers (as well as leadership at the local chapter level).  Our lease reflects our up-to-date knowledge of landlord-tenant laws, and it is reviewed at regular intervals by our attorney.  Moreover, we do not discriminate in our tenant application and screening process. We are fully compliant with all fair housing laws.

Does the company sell real estate as well as manage properties?

If the professional property management firm you interview has an affiliated real estate sales arm, you need to ask some tough questions.

Will they require you to use one of their agents if you decide to sell?

What if the tenant decides they’d like to buy the property and you’re eager to pursue that course? Will you be bound to the use the management company and give them the commission?

Is the real expertise of this PM firm in management or sales? The answer to this question will determine not only the quality of the service you get–it’ll determine the choices that may or not be available to you later as a seller.

WJD Management is a licensed real estate brokerage that does NOT have a sales arm. That means that property management is all we do–we do not use rental properties as a means to a commission. And therefore, we have no conflict of interest. As a brokerage specializing in independent residential property management, we develop relationships with local real estate agents. We pay them fees and commissions for bringing us new clients and qualified tenants. We focus on managing our clients’ properties, and we allow the agents we work with to focus on what they do best: sales!

How will the company determine the market price for your rental?

Will their market analysis be based on their own experience or on comps? Do they have access to premium real estate services such as the MRIS? Do they search Craigslist, Zillow, the MLS, internal comps or a combination to arrive at a rental rate?

WJD Management uses a tested process for gathering true comps and performing an accurate rental market analysis for each of the properties we manage. As a licensed brokerage, we maintain a subscription to the MRIS and draw upon that data to compile a rental market analysis that we believe is the best and most strategic in our region. Some PM firms draw only upon comps in their own portfolio, but that’s a lazy approach. We examine all market data. For a look at what goes into our process, see this article

How will the company advertise your property?

Have the company walk you through its marketing plan, including where advertisements will be posted. Ask whether they take professional pictures to include in advertisements.

Great property photos are crucial for leasing homes, second in importance only to setting a fair market rental rate. Renters now have access to pictures of hundreds of properties as they search online, compared to the days when brokers would show them only a select number of homes. Pictures are the key to capturing potential tenant’s interest and getting them in the door. We maintain our own listing of properties through the wjdpm.com website. 

If you would like to learn more about WJD Management, please review our comprehensive Management Program guide. If you are ready to rent your home, jump right in and take advantage of our exclusive FREE Rental Market Analysis. Also, be sure to follow us on FacebookTwitterLinkedIn, Instagram and Pinterest for tips, ideas and updates.

How to Keep Tenants From Damaging Your Home

Wondering how to keep tenants from damaging your home? If you’re thinking of renting out your home, you probably have a bunch of concerns, namely how to keep tenants from damaging your home. In our experience, one of the biggest worries our Northern Virginia property management clients have is: “How do we make sure the tenants don’t destroy our place?”

Check out this video from our Northern Virginia Landlords 101 series to learn our pointers.

While it may seem to you that you don’t have much control over what happens in your home while you’re not there–you actually do. It’s really all about following three simple steps:

  • Documenting the property’s condition at move-in and move-out.
  • Doing periodic inspections.
  • Incentivizing the tenant to keep the place in good condition.

And for the landlord who’s leaving the area, these three steps generally require some expert assistance. That’s where professional property management comes in. There’s no mystery to it–just good vigilance at the right times. Here’s how an experienced property manager protects your home from damage.

A Property Condition Report Protects You AND Your Tenant

At WJD Management, with every new account and with every new tenancy in existing accounts, our property inspectors prepare a 12-page Property Condition Report (PCR). Tenants sign off on the PCR and it is this document which will be used as a point of reference at the end of the lease.

If tenants see a problem at the time they move in, such as a stain on the carpet, a scratch on the wall or any other items of concern, they can note those issues with as much detail as they care to include. Additionally, if any appliance is not functioning, the tenants can let WJD know so that it can be repaired or replaced right away.

In essence, tenants do their own walk-through, and they itemize any issues that they don’t want to get charged for at the end of the tenancy.

free custom rental market analysis

The Importance of Keeping Eyes on the Property

At six month intervals, our property inspectors go back to the property and create an interior and exterior interim property condition report. They’ll take pictures of anything they might have concerns about. Then, proprietary software sends the written report as well as the photographs to our website. This way, the homeowner can log into our portal, see the areas of concern and then decide what maintenance they need to authorize.

Every good property management company relies upon diligent property inspectors to protect each homeowner they serve from tenant damage to their property. Our lead property inspector, Henry Kurosaka, is our eyes and ears throughout the tenancies. He goes out almost every day to look at the properties and report back to the WJD office.

What Should Happen at the Move-Out Inspection

At the end of the tenancy, at the move-out inspection, the property inspectors will compare the initial report with what the property looks like at that time. And the tenant will be required to pay for any damage beyond reasonable wear and tear (as defined in our deed of lease).

How do homeowners who use professional property management to monitor the condition of the property keep abreast of what’s going on?

Homeowners who work with WJD Management always have access to the interim reports–and of course they can call the office to talk with us if they have any special concerns.

Remember–A Security Deposit is a Powerful Incentive!

Although the prospect of tenant damage may keep a new landlord up at night, avoiding damage is actually pretty simple. A security deposit is a powerful financial incentive–and the rest is about each party fulfilling their responsibilities. It’s up to the property manager to document the condition and hold each tenant accountable. And it’s up to the tenant to demonstrate that all is in order before they move out.

Want to check out the rest of our video series educating Northern Virginia property owners? Just visit our YouTube channel.

Property Management Software for Single Family Homes

Did you know that WJD Management helped to innovate the only property management software for single family homes that specializes in the Washington DC market. Our clients are local and we wanted their data to be local too. When software for the property management industry moved into the cloud, WJD Management’s remained local—in the truest sense of the word. Here’s our story of how a 25-year relationship with a Northern Virginia software developer transformed our business—while allowing us to co-create the exact technology we needed to serve our Northern Virginia clients.

Back in the early 1980s, right at the advent of the personal computing movement, a Fairfax County programmer named Frank Cockrell decided there must be a better way to keep track of the myriad bits of information involved in managing rental property—other than with a calculator and a typewriter. He created a professional residential property management software in DOS and called it simply “The Property Manager.”

As I quickly discovered, this application was unlike anything else on the market. It’s property management software for single family homes—a relatively new field within property management at the time. (One that is a world apart from managing apartment communities or multi-family properties). Cockrell’s program did it all—it kept track of tenants and their leases, it noted all of the important HOA or condo information, and it had a complete maintenance module for generating estimates and work orders. It sent notices to tenants, and it handled lease extensions.

It even came with a complete accounting package for posting rents, paying bills, and reporting the owner’s income to the IRS.

This program did everything imaginable except cook lunch for the user. And when Windows superseded DOS in the early 1990s, Frank added on capabilities for collecting rent from tenants and making payments to homeowners electronically.
It was around that time that I began giving input to Frank, getting in touch with him and asking for changes. He was always responsive, and the next version of the software always moved us closer to having a system tailor-made for our unique Washington-area clientele.

The Property Manager has been a perpetual work in progress and an ongoing client-developer partnership. The biggest change came three years ago when Cockrell transformed the archaic code into a brand-new version with an SQL database. At the same time as many other businesses were moving their databases into the cloud, we were working alongside our developer to keep our business (and the information it runs on) local.

Frank Cockrell, even though he’s got a world-class app after all these years of listening to our needs, has chosen to keep his software exclusive to the Northern Virginia property management market.

For me, it’s been an eye-opening experience on the power small businesses have to co-create the applications they need—and to make processes work well at the most local level. Most business owners assume we must work with the tools and packages software companies hand us—even when doing so goes against our better judgment. WJD’s creative partnership with Frank Cockrell taught us that the best software is created through active involvement over time—and with local customers’ needs front and center.

David Norod is the principal broker of WJD Management. He enjoys keeping his 400+ property owners up to date on the best ways to keep their homes rented and running smoothly. When he’s not managing properties, he’s playing classic rock in local clubs with his band Off The Record.

 

Finding the Best Investment Property

Working on finding the best investment property but unsure of what the ideal type of property to invest in is? You are not alone.

This is a question I’m often asked by Northern Virginia investors and homeowners. While I can’t address the intangible reasons people may decide to invest in a rental property, I do know which types of homes offer the best promise of steady income without draining owners’ profits. And, bottom line, I see, year in and year out, which homes are the most desirable to tenants and easiest to maintain.

When it comes to sheer return on investment, there’s no question: The best investment a homeowner can make is in a townhouse. A townhouse represents a superior investment to condos or single family homes for three main reasons: optimal square footage for the money, a configuration that suits the needs of most tenants, and reduced maintenance.

Want to control costs? Start with the structure.

Let’s begin with the ideal investment property structure. With investment properties, simple and low-maintenance always trumps “big and fancy.” Especially when it comes to the exterior of the home. Unlike a single family home, a townhouse does not require much yard maintenance. And, unfortunately, yard maintenance is a responsibility that tenants usually do not carry out well. It’s typical for me, in my site visits, to see the yards of single family homes neglected even though our lease is very specific about tenant responsibilities in this area.

While yard neglect is a problem that we address pretty quickly with tenants, the main thing is, it’s a whole lot better not to have the problem at all. Plus, single family homes come with the added liability of a larger roof and more interior square footage to maintain.

Is smaller always better?

Well, you might think, if a smaller place is best, then why wouldn’t condominiums make for a better investment than townhouses? Great question. The problem lies in the cost. The substantial condo fee payment that owners have to make each month in addition to the mortgage is pure maintenance cost—it does nothing to gain you equity or increase the value of the home. And, what is more, you have very little control over just how high that fee might go over the years you own the place. Do the math, and that fee takes a whopping bite of our your return on investment. And then there’s the issue of the neighboring units; the resident above you overflows a toilet and it rains in your kitchen. You won’t experience that problem in a row house.

And sure, most townhouses do come with HOA fees—which also cut into your return and have an annoying way of going up each year. Townhouse HOA fees, however, are typically only about a quarter to a third of what condo fees cost—and where there are amenities to maintain, can actually do a lot to contribute to the overall desirability of the subdivision.

The Best Investment Townhouse Configuration

While structure makes all the difference for cost of maintenance, room configuration matters when it comes to sheer appeal for the largest possible population of renters. No matter who they are – young professionals, a family, whatever—you’ll find most renters want the following configuration elements:

  • A minimum of three bedrooms.
  • At least two and a half bathrooms (preferably three).
  • Three finished levels.
  • A family room or recreation room.
  • A large utility room or better yet, an attic for storage.

Having a garage is always nice, but it’s not essential providing the association allocates at least two assigned parking spaces for the property.

My Townhouse Tips for Smart Investors

Pick an end unit.

End units will typically rent for more than interior units—due to the increased privacy and larger yard area.

Go with gas.

A gas furnace rather than a heat pump is a real plus. (Try to stay away from an all-electric home.) In fact, the more gas appliances the home has the better. With gas appliances, the tenant’s utility costs will be spread among three utilities–electric, gas and water–rather than just electric and water. And tenants definitely prefer the resulting cost savings. Receiving large electric bills during he peak heating and cooling months is a rude shock for most tenants—and it can be pretty disruptive to their budgets.

The newer, the better.

Try to pick a property that is no more than 30 years old; otherwise you’re probably going to be faced with major system, appliance and fixture upgrades.

Location, location, location!

You’re used to hearing it, but what does that really mean in our area? While there are still bargains to be had in Northern Virginia, you do need to know where to look. Unless you have the funding for a substantial down payment, you probably won’t find any investment properties worth pursuing inside the Beltway (except possibly in certain areas of Alexandria).

My suggestion for finding the best investment property in our area is to look to western Fairfax County and the adjoining parts of Loudoun County. Whether new construction or an older home, rents in this area appear to be fairly consistent and dependable—and demand is about as steady as most areas inside the Beltway. Do not be swayed by a great bargain you may find in Prince William County! You may be able to pick up a property for next to nothing, but it’s been our experience that keeping homes rented in most neighboring Prince William and Manassas locations is very problematic. The location is simply not as commutable for most people as western Fairfax and eastern Loudoun Counties and the rents are as a rule considerably lower.

And of course, anything you can find that’s close to the new Silver Line Metro is going to be a real goldmine.

David Norod is the principal broker of WJD Management. He enjoys keeping his 400+ property owners up to date on the best ways to keep their homes rented and running smoothly. When he’s not managing properties, he’s playing classic rock in local clubs with his band Off The Record.

WJD Celebrates 20 Years of Residential Property Management in Northern Virginia

We are proud to announce that WJD celebrates 20 years of residential property management Northern Virginia this month! WJD Management is the best property management company in Northern Virginia and we have the experience and credibility to back that up!

They say that we are what we repeatedly do and when it comes to excellence, it is not an occasional circumstance with WJD Management, but a habit. We have continually provided excellent property management services in the Northern Virginia area for the past 20 years and this year marks a pivotal and special moment in our history. On July 3rd we celebrated our 20th year in business and this milestone is particularly important because it exemplifies our stability as well as our steadfast effort toward providing our services to homeowners in need every year despite a fluctuating real estate market.

Northern Virginia is an ever-evolving and incredibly vibrant and transient area because people are always coming and going due to the concentration of military, government and tech firms in the region. In serving the Northern Virginia area, WJD has maintained a stellar reputation for outstanding, comprehensive property management services for absentee homeowners, especially Foreign Service and military homeowners stationed overseas. In fact, FS officers make up more than 65 percent of our client database.

Why Choose WJD Property Management

We are often asked what makes us unique. The answer is simple: we have remained true to our slogan that “managing rental property is our only business.” We focus 100 percent on residential property management and leasing and there are no other firms in the area that we are aware of who can say this. Why is this so important? Again, the answer is simple: because property management is a constant process of information management, decision making and action, and that is only the tip of the iceberg. Our competitors engage in real estate sales, which can easily be a distraction when a sale begins to go south. For example, there is a call from a buyer who is backing out of a $600,000 sale and another call from a tenant with a broken pipe that is leaking all over your new hardwood floors. Where do you think the focus is going to be?

Additionally, we offer clients peace of mind with our proprietary property management software that is unlike anything commercially available. Our system resides in the WJD office rather than on a third-party server somewhere, as is the case with all of the popular cloud-based software that our competitors use. Our clients rely on us for flawless record keeping for a long list of reasons, so we want them to know exactly where all of their records are kept.

New Services at WJD Property Management

WJD is in the process of rolling out our new non-managed “lease only” service for those homeowners who need help finding a tenant but do not need our comprehensive property management program. Those who decide to take advantage of this new professional program will receive the same aggressive marketing effort and thorough tenant qualification process that our property management clients enjoy. We are also in the process of partnering with a new affialiate firm MMK Realty, LLC which will offer real estate sales assistance to all who may need it.

If you would like to learn more about WJD Management, please visit www.wjdpm.com and review our comprehensive Management Program guide. If you are ready to rent your home, jump right in and take advantage of our exclusive FREE Rental Market Analysis. Also, be sure to follow us on Facebook, Twitter, LinkedIn and Pinterest for tips, ideas and updates.

WJD Management Wins Fairfax Small Business Excellence Award

WJD Management wins the Fairfax Small Business Excellence Award for providing outstanding customer service in Fairfax! In January, WJD Management was again honored to be selected as a recipient (in the local services category) of the 2017 Fairfax Small Business Excellent award for 2017. The Fairfax Small Business Excellence Award Program vets area businesses through a combination of their own independent consumer research and a variety of third-party data. Winners are recognized for providing outstanding customer service in the Fairfax community and surrounding metropolitan area.

In order to qualify for the Fairfax Small Business Excellence Award, WJD Management had to demonstrate high ethical standards, as well as best practices in our day-to-day property management operations. According to the local business award committee, WJD Management is one of the exceptional companies that “enhances the positive image of small business through service to customers…and help make the Fairfax area a vibrant and vital place to live.”

The Fairfax Small Business Excellence Awards was established to reward the best of small businesses in Fairfax. The organization works exclusively with local business owners, trade groups, professional associations, and other business and marketing groups. Their mission is to recognize outstanding contributions by small businesses to the U.S. economy.

For more information on ow to interview and hire a property manager in Northern Virginia check out other stories on our blog and find us on YouTube.

VIDEO: How Do Property Managers Find Reliable Contractors?

Ever wondered how property managers find reliable contractors? A big part of what property managers do for homeowners is fixing stuff, so how do property managers find reliable contractors. Well, it’s very important for us to insure that qualified contractors are hired. At any good property management firm, who is responsible for hiring the contractor, […]