Over the years we have dealt with many home management companies. I Have to say WJD has been the BEST. They care not only about their homes but they care about their renters too. Their employees always made us feel important. When anything needed maintenance GEORGE was the greatest, always on top of things and as pleasant as they come. After renting about 7 years with WJD i felt they were family. Gina in the office was so professional and quick to solve any issues. I was sad we had to move. You will ALL be missed.
DO NOT RENT FROM THEM. Absolutely terrible company. The online maintenance requests are about the only benefit, and trust me you will use it with the condition of the properties. It is absolutely impossible to speak with an employee about an issue and they are extremely unresponsive to emails. Be sure to report EVERY SINGLE thing you find to be an issue and even with that, don't expect to get a fair amount of your security deposit back. I was charged nearly $800 for water damage in the basement ceiling that they attributed to "not closing the shower door properly" (an open and close glass door) that is two stories up on the complete opposite side of the house from the damage. This was an issue that was never present until the last month of a two year occupancy and a maintenance request was submitted. All I asked was for someone to speak with me to discuss the charges and they could not even do that. I got an email with the same information initially provided with my "damage report" and no further assistance. 100% Would NOT recommend renting a property managed by this company. Unprofessional and very unresponsive.
WJD has managed our property for over 16 years. During that time, they have found qualified tenants, collected fees and rents, inspected the property, and kept the property continuously occupied during those many years. Communication has been excellent. They have advised us regarding rent and maintenance issues, and I have recommended them to others over the years and will continue to do so.
This has been my first experience with a property management company. They are exceptional. They are nothing but friendly, helpful and accommodating. They respond quickly to emails and phone calls, and have made even my little questions seem important. I would highly recommend them.
I am happy with the service WJD has provided. Problems with the house are generally take care of on time. The rent checks come in on time. More important WJD has worked with us when it looked like the house may be vacant for 6 months. I appreciate their help.